PRIVACY POLICY
Your Privacy Matters to Us
and being transparent about how we collect, use and safeguard
your data.
Safe & Secure
We use security measures to protect your information
Used Responsibly
Your data is used only for legitimate business purposes
Transparent Practices
We clearly explain how your information is handled
Your Control
You can manage your preference at any time
Introduction
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose information when you visit our Website, enquire about our products, request a quotation or otherwise interact with our business. By using our Website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.
Information We Collect
We may collect the following types of information:
Personal Information
Such as your name, email address, phone number, company name and location, when you fill out enquiry forms, request a quote or contact us.
Usage Information
Such as browser type, IP address, pages visited, time spent and other analytics data collected through cookies and similar technologies.
Communication Data
We may retain information contained in your communications with us, including enquiries, quotation requests, feedback, emails and customer support messages, to manage our business relationship and respond to your needs.
Business and Transaction Information
Where applicable, we may collect information relating to quotations, orders, purchases, deliveries, invoices, warranties and after-sales support. We collect only the information reasonably necessary for the relevant business purpose, subject to applicable legal requirements.
How We Use Your Information
We may use your information for the following purposes:
- Responding to your enquiries and providing product or technical information.
- Preparing quotations and processing orders.
- Communicating about products, delivery, installation or after-sales support, where applicable.
- Providing warranty assistance and responding to complaints.
- Improving our Website, products, services and customer experience.
- Maintaining business, accounting and transaction records.
- Sending relevant service updates or promotional communications where permitted.
- Detecting, investigating and preventing fraud, misuse or security incidents.
- Complying with applicable legal, regulatory and contractual obligations.
We do not use personal information for purposes incompatible with the reason it was collected unless permitted by applicable law or otherwise authorised by you.
Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve your browsing experience. Cookies are small text files stored on your device by a website. Depending on their purpose, they may help us remember preferences, understand website traffic or measure the effectiveness of our online content.
Types of Cookies:
- Essential Cookies:These cookies support basic website functions and security. Disabling them may affect certain website features.
- Analytics Cookies:These cookies help us understand how visitors use our Website, such as which pages receive visits and how users navigate between sections.
- Preference Cookies:These cookies may remember selected settings or preferences to provide a more convenient browsing experience.
- Marketing Cookies:Where implemented, these cookies may help measure advertising performance or deliver relevant marketing content.
Manage Your Preferences
You can choose to accept, block or delete cookies through your browser settings at any time.
Please Note
Disabling certain cookies may affect the functionality of our website and your user experience.
How We Share Your Information
We do not sell your personal information. We may share information when reasonably necessary for the purposes described in this policy, including with:
- Service Providers: Website hosting providers, IT support providers, analytics services, communication platforms and other vendors that help us operate our business.
- Business and Logistics Partners: Suppliers, transport providers or other service partners where information is necessary to fulfil a request, quotation, order or delivery.
- Professional Advisers: Legal, accounting, auditing or other professional advisers where appropriate.
- Government and Regulatory Authorities: Where disclosure is required by applicable law, a lawful request or a competent authority.
- Business Transfers: Where necessary in connection with a merger, restructuring, acquisition or transfer of business assets, subject to appropriate safeguards and applicable law.
We expect service providers handling personal information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.
Data Security
We take reasonable technical, organisational and administrative measures to help protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access restrictions, security monitoring, secure data handling practices and appropriate safeguards provided by our service providers. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security. If you believe your information has been compromised while interacting with us, please contact our team promptly.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, managing customer relationships, maintaining business records and meeting applicable legal obligations. Retention periods may vary depending on the nature of the information, the relevant business relationship and legal requirements. When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable law and legitimate record-retention requirements.
Your Privacy Rights and Choices
Depending on applicable law and the circumstances of the processing, you may have the right to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise concerns or submit a grievance regarding the handling of your personal information.
- Opt out of promotional communications where an opt-out option is available.
To exercise a relevant right, contact us using the details provided in the Contact Us section. We may need to verify your identity before processing a request. Some requests may be subject to legal obligations, record-retention requirements or other lawful limitations.
Third-Party Websites and Services
Our Website may contain links to third-party websites, platforms or services. These third parties may have their own privacy policies and data-handling practices. Cherry Fans does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before sharing personal information with them. The presence of a third-party link does not necessarily imply endorsement of that website or its privacy practices.
Children's Privacy
Our Website and business services are intended primarily for business customers and general audiences, rather than specifically for children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
Marketing Communications
We may send business updates, product information or promotional communications where permitted by applicable law and, where required, with your consent. You can request to stop receiving promotional emails by using the unsubscribe option included in the message, where available, or by contacting us directly. Even if you opt out of promotional communications, we may still send essential messages relating to your enquiries, quotations, orders, transactions or other ongoing business matters.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements. When we make changes, we will update the “Last Updated” date displayed on this page. Where required by applicable law, we will provide additional notice or seek consent for material changes. We encourage you to review this page periodically to stay informed about our privacy practices.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact us.
Cherry Fans
Phone: +91 98765 43210
Email: info@cherryfanstore.in
Address: Industrial Area A, Ludhiana, Punjab, India
Contact Page: Visit our Contact Us page to submit your enquiry.
We will review privacy-related requests and respond in accordance with applicable legal requirements.